Resolve alerts via e-mail in MOM 2005

#3 in our countdown is this freeware solution that allows MOM 2005 administrators to actually acknowledge or resolve alerts via e-mail!

David Wallis wrote this app, which runs as a Windows service, called the MOM Email Service, that allows MOM administrators to acknowledge and resolve alerts via email. You essentially setup a mailbox for the service, and by replying to the alert with the word “acknowledged” or “resolved”, the service updates the status of the alert.

If you’re running MOM 2005 Notification Workflow, it does require a small edit to the NWSA XML config files, but I tested and documented all that in detail.

Download the MOM 2005 E-Mail Response Service HERE.